How to contact us
For questions about your account, Coldstack, your data or a complaint, write to soporte@coldstack.app. Do not send passwords, access codes or payment details.
Can I place bets or deposit money?
No. Coldstack only records your own sessions. It does not accept bets, deposits or withdrawals and does not hold money.
How do I export or delete my data?
Go to Account → Export data to get your sessions as CSV. To delete your account, go to Profile → Delete account. To access other data or request a correction, email support.
Why can’t I use groups?
You must verify your email to use friends, groups, chat and rankings. Check your inbox and spam folder, or request another verification email from the notice in the app.
What if I need help with gambling?
You can use breaks and limits and open Help resources to find external services. Coldstack does not provide emergency care or replace professional help. If there is immediate danger, call your country’s emergency services.
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